INFORMATION WE COLLECT
We may collect personal information from or about you or your devices from various sources, as described below.
If you do not provide your personal information when requested, you may not be able to use the Services if that personal information is necessary to provide you with the Services or if we are legally required to collect it.
A. Information You Provide To Us
Registration. When you register for an account to use the Services, we ask you for your personal information, including your name, email address, mailing address, zip code and phone number. You also have the option of adding a profile photo, and other contact details to your profile information to be displayed in the Services. We keep track of your preferences when you select these and other settings within the Services.
Communications. If you contact us directly, we may receive additional personal information about you. For example, when you email us, we will receive your name, email address, and any other information you choose to provide to us. When you submit a contact form, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you may choose to provide contact information, a description of your issue, or any documentation, images or information that might be helpful in resolving your issue.
Content That You Provide Through the Services. We collect and store content that you post, send, receive and share via the Services. This content includes any information about you that you may choose to include, such as phone numbers, email addresses, and other personal contact information, as well as information about skills and billing rates. Content also includes any files and links you choose to upload to the Services. For example, the types of content we collect and store might include: files you attach to tasks, the name of a task list, board, team or project; descriptions of tasks; comments you add to tasks; image uploads; or profile photo uploads. You also provide content to us when you choose to submit information to our websites, including social media and networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features such as request forms, surveys, contests, promotions, sweepstakes, activities or events.
Payment Information. When you make a payment to Logistic-Hive, your credit card information, debit card information, billing information, or any other financial information necessary to complete your payment, such as information provided on purchase orders (“Payment Information”) is processed. When you use these methods to make a payment, our third-party payment service provider processes the Payment Information, and we do not collect, store, or process your Payment Information. For more information on payment processing, please see the Payment Processing section below.
Careers. If you decide to apply for a job with us, you may submit your contact information and your resume via email. We will collect the personal information you choose to provide us as part of your job application, such as your contact information, current employment information, and other information you choose to submit with your application and on your resume. If you apply for a job with us through a third-party platform (such as Glassdoor or LinkedIn), we will collect the personal information you make available to us through such third-party platform.
B. Information We Collect When You Use the Services
Location Information. When you use the Services, we may infer the general location of your device and the geographic regions our users come from. For example, your internet protocol (IP) address may indicate your general geographic region.
Device Information. We receive information about the device and software you use to access the Services, including IP address, web browser type, operating system version, internet traffic data, service usage data, location data and other navigational data, and device identifiers.
Usage Information. To help us understand how you use the Services and to help us improve them, we automatically receive information about your interactions with the Services, such as the features you use, the type, size and filenames of attachments you upload to the Services, frequently used search terms, volume of support inquiries, dates and times of visits, the pages viewed, links to/from any page, and time spent at a site.
Analytics Partners. We use the analytics services Google Analytics, VWO, New Relic, Pendo, Hubspot, Google Adwords, Wistia, OptinMonster and Hotjar to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources.
Information from Cookies and Similar Technologies. We and our third-party partners may collect personal information using Cookies. Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer. They contain information that is transferred to your computer’s hard drive. To learn more about Cookies on the Services, please refer to the section What Are Cookies and How Do We Use Them below.
C. Information We Receive from Third Parties
Other Users of the Services: Other users of the Services may provide personal information about you when they submit content through the Services. For example, we receive your email address from other users when they choose to invite you to the Services. Similarly, your contact information, information about your skills, and billing rates might be added by a system administrator, or a team member may upload content about you to a list or project.
Other Services You Link to Your Account: When you or your administrator enable third-party apps or integrations, your personal information might be added or shared with us. For example, if you create an account or log into the Services using Google Apps marketplace, we receive your name and email address as permitted by your Google profile settings in order to authenticate you. Or you may authorize the Services to sync a Google calendar. Or, you or your administrator might integrate the Services with third-party services, such as Zapier, Okta, Azure Active Directory or other SSO providers which may allow you to access, store, share and edit information from a third-party through the Services. The information we receive or transmit when you link or integrate the Services with a third-party service depends on the settings, permissions and privacy policy controlled by you and that third-party service.
HOW WE USE THE INFORMATION WE COLLECT
We use the personal information we collect:
- To provide, maintain, debug, improve, and enhance the Services, including using your email address to authenticate you when you sign up and/or log in, processing billing transactions for your account, repair and optimize the Services, delivering customer service, and operating and maintaining the Services. For example within the Services, we use the name and picture you might provide to identify you to other users of the Services.
- To infer your affiliation with a particular organization or industry to personalize the content and experience on our websites;
- To understand and analyze how you use the Services, and develop new products, services, features, and functionalities;
- For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest to you;
- To understand and analyze usage patterns;
- To process your job application;
- To send you SMS messages and push notifications;
- To contact prospective customers through social media and email;
- To communicate with you, provide you with updates and other information relating to the Services, provide information that you request, analyze and address technical issues that you encounter, respond to comments and questions, and otherwise provide customer support;
- To facilitate transactions and payments;
- To deidentify and aggregate information collected through the Services and use it for any lawful purpose;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Use or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
WHAT ARE COOKIES AND HOW DO WE USE THEM
We use cookies, beacons, invisible tags, and similar technologies (collectively “Cookies”) to collect personal information about your browsing activities and to distinguish you from other users of the Services. This aids your experience when you use the Services and also allows us to improve the functionality of the Services. Cookies can be used for performance management, collecting personal information on how the Services are being used for analytics purposes. They can also be used for functionality management, enabling us to make the user’s visit more efficient by, for example, remembering language preferences, passwords and log-in details. We may also use pixel tags and web beacons on the Services. These are tiny graphic images placed on web pages or in our emails that allow us to determine whether you have performed a specific action. Below is an overview of the types of Cookies we and third parties may use to collect personal information.
- Strictly necessary Cookies. Some Cookies are strictly necessary to make the Services available to you. We cannot provide you with the Services without this type of Cookies.
- Functional Cookies. These are used to recognize you when you return to the Services. This enables us to adapt our content for you, and remember your preferences (for example, your choice of language or region).
HOW WE SHARE THE INFORMATION WE COLLECT
We may disclose personal information we collect from or about you as described below or otherwise disclosed to you at the time of the collection.
For collaboration: In the Services, you can create content in which you might choose to include personal information about yourself, as well as enable others to see, edit, share, collaborate copy and download, based on settings you or your account administrators have selected. Some of the features of the Services may also display all or some of your profile information to other users. For example, when you join an account, project or a team, your contact information may be displayed in a contact list for other team members so they can find and interact with you. Or when you comment on a task, other users can see your profile picture (if you choose to upload one) and name next to your comments so that other users with access to the card understand who made the comment. Additionally, some of the features enable sharing with other team members or even with people outside of the account.
Affiliates. We may share any personal information we receive with our affiliates for any of the purposes described in this Privacy Policy.
Vendors and Service Providers. We may share any personal information we receive with vendors and service providers retained in connection with the provision of the Services, including to provide technical, sales, support and consulting Products in order to implement and deliver customer solutions for our Products. Examples of how your personal information might be shared include Products that support billing and collections, product customizations and support functions.
Marketing. We do not rent, sell, or share personal information about you with nonaffiliated companies for their direct marketing purposes unless we have your permission.
INFORMATION SECURITY
We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.